We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of PingpongBoss (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://pingpongboss.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
One ball hesitated, remaining whole quality satisfied
8 Jan 2019 09:21
The Seller has proved very seriously and decent. For a month and had 5 days all 30 balls. The problem was that 7из them were mauled. With the wine, believe, store. Packaging shaky for this product. Write a message to the seller, sent a photo of balls. It's the apologized and offered to send more 10 pieces. Sent treknomer parcels. After 2 weeks I had as many as 15 additional and whole balls. So that the seller is trustworthy. But the packaging is not.
11 Dec 2018 09:17
Son appreciated! Said, excellent balls, rebound thing! Very like a 3 stars. One came from dings, but I am not surprised, from our mail, you can not expect this) store recommend! Ordered a black Friday, came a month in беларускую province.
3 Nov 2018 08:43
Priyshlo from звичайному сірому upakuvannі I плівці s повітряними кульками (zahisna). We Can The Bi Bulo покласти in box, Ale маємо scho маємо…. Mіnus 5 шарів s packing. Zamovlyav on podarunok початківцю, Ale wi ll yak intended. Yakіst superova. Will not ставити three zіrki merchants, Hoca possible Bi Bulo!
20 Sep 2018 10:18
Beautifully packaged and are in excellent condition. According to the description.
11 Sep 2018 04:28
I received the product in a good stat and in reasonable time.
3 Sep 2018 04:24
Always buy only from this store, quality is always good, always balls come safe and fast delivery!!
1 Sep 2018 20:31
all beads came in whole. quality is good for this price. consistent bounce. highly recommended. will buy again
14 Aug 2018 11:34
Arrived nicely wrapped, in perfect state. Very fast shipping.