We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of PingpongBoss (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://pingpongboss.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered 17 Nov, arrived on mail 31 Dec. Delivery more than a month is too long. The racket medium quality, ordered the cheapest. Ball stick to the racket, think eventually rebound is normal. Case stinks, put on the balcony. Have not played this racket, after training will add a review.
27 Dec 2018 23:16
Rebound good. Control standards. Racket like.
19 Dec 2018 09:49
Very good! Track tracked, very sociable (resolved quickly your questions, with the addition to the order). Ordered two rackets, are the most expensive, that say: precision and torsion Super: 10 balls. Speed (Force) shock, very poorly on 6 balls (the ball from the racket do not bounce), we have to make an effort, which is good for trenerovok, muscles of the arms and hands then, A couple of days with крепатурой :)! Generally, ракетками very satisfied, with partner was playing much more interesting, recommend to buy! Don't know, as two models cheaper, but this racket good value for money, weight expected heavier, rubber is very sticky, rebound weak, but accuracy… ROCKET!
12 Dec 2018 09:22
Good times of the day! There Was A time осиавить review. Goods come quickly. Two rackets one with no more defects on the handle. I tried the racket in the case: 1. very convenient; 2. excellent control of the ball; 3. cool super; 4. gives The acceleration of the ball. 5. rubber pads high quality 6. Friends already interested in and think to take the racket.
8 Dec 2018 07:54
Shipping to Moscow-15 days, with tracking all the way. Packed all in one box. Racket with cover and additional items (skins for polishing, screen protectors, an extra edge). Surface Racket additionally protected Processing film that is very nice. The weight is quite comfortable for an adult. Center of gravity just above the handle. All done efficiently and seriously. Recommend.
1 Dec 2018 12:35
All normal drive, just over two weeks before pitera
1 Oct 2018 12:27
A Couple Of days ago racket. Today oprobyval and I oh… l, I don't know what Ханойская racket not once was, how can we write reviews, but one realized that to this racket I was a complete Noob, my Стигу and Атеми can be disposed of in the box! Very like the racket heavy and center of gravity is a pen, and not on the handle which makes it possible to put a heavy blow! Racket class WITH long hand. Nice!
28 Sep 2018 13:41
Like the racket came for 10 days in Smolensk quality excellent
4 Sep 2018 10:49
Service is good, packaging is complete, quality much, all like
20 Jul 2018 23:17
Shipping Vologda region 17 days. Second time 2 pieces. Ordered another plays in the district and regional competitions, takes prize space. Thanks to the store.