SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of PingpongBoss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://pingpongboss.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
British Pound Sterling (£)
Canadian Dollar (CA$)
Chinese Yuan (CN¥)
Euro (€)
Japanese Yen (¥)
Kuwaiti Dinar (KWD)
Mexican Peso (MX$)
Philippine Peso (PHP)
Saudi Riyal (SAR)
South Korean Won (₩)
Thai Baht (฿)
US Dollar ($)
Balls arrived whole, for training normal, i recommend
The store sent quickly, the balls are all intact, as in the game did not check
All balls are valuable (asked to pack and put in myakish) everything is fine, spoilt in the near future in fact.
Well packed excellent rebound balls good thanks to the store
The parcel came quickly enough. The goods are satisfied. I did not communicate with the store.
Delivery np, send sms to choose department or courier, 3 weeks shipping
Balls are very good, i recommend to everyone. super fast delivery. i'm happy. i did not see any shortcomings. all super!
All as in the description. For such a price more than good! I recommend!
Excellent quality. The child is engaged in tennis very satisfied.
Delivery to polotsk 1 month and 7 days. The balls arrived all intact, packed quite soundly, whether by default, or because of the fact that the store when ordering asked for a better package. The quality of the balls seems to be good, the rebound is slightly better than that of the young double fish, but it seems that the duck is heavier or worse, in the game tomorrow i will check and then add a review. For such a price i think a dozen-excellent.
Good strong beads for study goes. Packed in simple package with пупырнокой during delivery is not affected.
Like balls, whole (were with the racket in package) and this may be the whole, for amateur tennis and training are ideal, recommend
Balls come in 16 days. It was packed well, two layers of soft oilcloth (pictured), no one ball is not damaged. Exactly fit the description. Later will add a review, as they conduct themselves in the game.
Balls come all whole never bruised and not crash. Jumping fun. IN general, are very satisfied. Arrived in Syktyvkar for 4 weeks.
Good
Balls are excellent, play lunch between office планктоном, everyone is happy with!!!
Came to Kharkov pretty quickly, just over two weeks, packaging soft пузырчастая, but all beads survived intact.
Like anything like that, but a battered.
In the past month, quality content, only that the package could be make a safer. Cellophane film, wrinkle two pieces, but it is not fatal.
Balls are excellent, quality standards.