SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of PingpongBoss (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://pingpongboss.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
British Pound Sterling (£)
Canadian Dollar (CA$)
Chinese Yuan (CN¥)
Euro (€)
Japanese Yen (¥)
Kuwaiti Dinar (KWD)
Mexican Peso (MX$)
Philippine Peso (PHP)
Saudi Riyal (SAR)
South Korean Won (₩)
Thai Baht (฿)
US Dollar ($)
Order 2 racket. The store to one of them put a gift a strip which can be stuck side of the racket.
Sverdlovsk region. 3 weeks, Case, racket, 3 ball, glued well, come without defects, we will try
Packed very well. It's safe and sound. Beautiful cover, brand, looks good. Racket without marriage. Evaluate the game can not, as bought as a gift. Beads whole. Recommend. There is a little smell.
Strong smell. The rest is all good.
Rocket weighty with thick pads, at first glance, high quality item, balls are also good, thank you included was 6 end belts three colors (bonus), though a little bag scratched came.
Shipping to Yekaterinburg-29 days (Order 12.11., received 10.12.2018). Track is monitored. Product description. It Was Taken for 493 rubles. Packaging standard pimples, all together. Gluing and quality racket good. To not able to try (functionality will not say), he took the child for training (3 year classes), happy child. The Difference in the worst of the order, that is sold for 2-3 thousand. In stores, he did not mention. For the amateur game and training itself. Recommend.
Very good, came as described in AD, well packed and with all necessary care, recommend the all.
product as defined and i love to have this epic quality
Ürün has passed in my hands. Promotion as shown very well prepared. Thank you to the store.
good. and 3 balls added. it'snot mine, so i can't test if but delivery is fast enough. could be faster but goood enough