We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of PingpongBoss (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://pingpongboss.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came in 12 days. Collected. Everything works. Happy. Thanks to the store.
26 May 2019 07:05
Excellent customer service by Wendy. Very fast shipping in about two weeks. Very easy to assemble in only few minutes. Can't wait to try it. Thank you Wendy
30 Apr 2019 03:51
Thank you! The courier brought home. All intact, thanks for the balls! Trying To install. A little unclear with the instruction.
10 Apr 2019 01:27
very good robot, it works perfectly. I am very happy with the purchase.
6 Apr 2019 05:46
Cool robot, yesterday received, today installed, the installation took a maximum of 10 minutes, delivery a little less than two weeks, the balls pushes perfectly, 200 pcs. In the kit, we will train, i recommend the store, a year ago bought from him hp-04 used a year, everything works, only tired of balls to collect, now it's a pleasure, bullet and bullet.
1 Apr 2019 14:41
Pleasure to deal with just have to check it out now but first views seem good
10 Mar 2019 11:47
The robot is assembled and installed from the box in a few minutes. In the kit came 200 balls, at the request of put 100 white and 100 orange. There is a manual in english and chinese, but chinese is complete, and english does not describe additional functions (4 buttons) for the new version of the control panel. Not yet. In the work of the robot is beautiful, the training is very intense and saturated, very satisfied. Balls before use it is desirable to wash with shower gel. I threw it in the washing machine on the shortest program and poured a little liquid detergent. If someone has already figured out why you need additional buttons "topspin" and "backspin", as well as the buttons "serve directly" and "serve balls irregularly", can write about it here?
9 Jan 2019 22:56
Very good simulator. It came pretty fast. Everything was served. With the installation of problems did not arise. Thanks to the store.
8 Jan 2019 09:49
It came very quickly. 31.12 ordered and 08.01 already received. This is the orenburg region. New year! Previously there was a record to us from china-11 days. Brought the courier. Packed securely. A lot of thick durable foam 10 cm wall. You can see that the box got when you fly. Balls 300 pcs (gift) all whole. The box is not particularly large and heavy. The robot is great. Quality i think too. There are spare parts. Functional as in the description. Scares with a bang. There are many modes. The video has everything. There are no analogs at the price. Very satisfied. Especially the baby. Thank you dear chinese friend! :)
25 Dec 2018 22:08
Everything is gorgeous, shoots balls like in a dash, while everything suits. There is inconvenience of fixing the side grids, but it is solved.